We are dedicated to safeguarding your personal data with robust encryption, strict privacy safeguards, and an absolute zero-sale data commitment.
Last Revised: March 2026
256-Bit SSL Encrypted
PIPEDA & CCPA Compliant
1. Scope & Commitment to Privacy
At GeekRepairAppliance ("we", "our", or "us"), we value your trust and are committed to protecting the personal information you entrust to us when scheduling appliance repair appointments, utilizing our online booking platform, or communicating with our mobile dispatch specialists.
This Privacy Policy governs our data handling practices in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia Personal Information Protection Act (PIPA), and international privacy standards.
Core Privacy Promise: We strictly collect personal information required to execute certified diagnostics, route mobile repair specialists, fulfill warranties, and process service invoices. We never monetize or sell customer data.
2. Information We Collect
To provide rapid, reliable appliance diagnostic and repair services, we collect the following categories of data:
Contact & Identity Information: Full name, telephone number, email address, and physical residential or commercial service address.
Appliance & Diagnostic Details: Appliance category (e.g. Refrigerator, Washer, Dryer, Oven), brand, model number, serial number, description of malfunction, and technician repair history.
Billing & Transaction Records: Invoiced service totals, payment timestamps, and masked transaction IDs (full credit card data is securely tokenized via PCI-DSS compliant processors).
Technical & Telemetry Data: IP address, device browser type, referring URL, and session security tokens to prevent fraudulent booking spam.
3. How We Collect Your Information
We collect personal data through transparent, direct interactions:
1
Direct Submission: When you complete our online booking form or contact inquiry modal.
2
Telephone & SMS Dispatch: When you contact our dispatch hotline at (808) 999-7791 to schedule, reschedule, or confirm an onsite technician arrival window.
3
Onsite Diagnostic Documentation: When our certified technician examines your unit and enters part numbers or model serials into our mobile dispatch logs.
4. Lawful Purpose & Data Processing
We process personal information solely for legitimate operational and contractual fulfillment purposes:
•
Dispatching certified mobile repair technicians directly to your address within your scheduled appointment window.
•
Sending critical SMS and email appointment reminders, estimated arrival alerts, and technician status updates.
•
Sourcing authentic OEM factory replacement components tailored to your exact appliance model.
•
Maintaining accurate service records to honor our 90-day labor guarantee and OEM parts warranties.
•
Providing itemized electronic invoices and processing authorized payments.
We Do Not Sell Your Data: GeekRepairAppliance has never sold, rented, leased, or traded customer personal information, phone numbers, or email lists to third-party marketing brokers or advertising data brokers.
We disclose customer data strictly to trusted operational service partners necessary to complete your repair:
Mobile Field Technicians: Dispatched certified specialists receive customer contact and address details solely to complete the assigned service call.
Telecommunication & SMS Relays: Carriers utilize phone numbers strictly to transmit appointment verification codes and dispatch arrival notifications.
6. Data Security Safeguards
We enforce comprehensive administrative, technical, and physical safeguards to defend your personal data against unauthorized access, loss, alteration, or interception:
Transport Layer Security (TLS 1.3 / SSL): All website interactions and booking submissions are encrypted using 256-bit certificates.
CSRF & Injection Defense: Form endpoints utilize cryptographic anti-forgery tokens, input sanitization, and parameterized SQL queries.
Role-Based Access Controls: Only authorized service supervisors and technicians assigned to your active service order have access to customer records.
7. Data Retention & Deletion Schedule
We retain customer diagnostic logs and invoice records only for the duration necessary to satisfy warranty obligations (e.g. 90-day labor and multi-month OEM part warranties), tax and accounting compliance requirements, and ongoing customer support. Customer data is securely archived and purged in accordance with data lifecycle policies once statutory retention windows expire.
8. Your Statutory Privacy Rights
Under Canadian and international privacy statutes, you possess explicit rights regarding your personal records:
Right to Access: Request a full copy of the personal information and service records we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete contact or appliance details.
Right to Erasure: Request the deletion of your personal contact data, subject to legitimate tax and warranty retention laws.
Opt-Out of Communications: Unsubscribe from non-essential SMS or email reminders at any time.
9. Privacy Officer Contact Information
If you have questions, feedback, or wish to submit a formal privacy request, please contact our designated Privacy & Data Protection Officer:
